Q: A check has bounced on one of the invoice payments, how do I enter this into Clarity Accounting?

Users of our accounting software can remove any income or expense records that may have been entered in error or if the record is no longer applicable.  We have an audit trail in our “Change Log” that documents all the transactions performed by each user.  Therefore, you can consider removing an invoice altogether and creating another one.

To enter data for a bounced check for an existing invoice payment, please refer to the following instructions:

1. Log in to your Clarity Accounting Dashboard
2. Go under the “Income” section
   
3. Find the invoice you need to edit, click on the invoice
   
4. Scroll down to the bottom of the summary page where “Payment” information is displayed
   
5. Enter the date the check bounced, the bank account affected, and clear out the “amount” field (making it blank)
   
6. Click Save
7. In the comment section at the very bottom of the page, make a note of the date and the reason for correcting the invoice (i.e. “check bounced”).
   

Question:

I am having trouble with the log in process.  It just kept saying “User account has not been activated“.  What should I do?

Answer:

When you sign up for our online accounting software, we send an email to your email address asking you to activate your account.  Since we require a valid email address and a password for you to login securely into Clarity Accounting, you will need to click on the verification link we sent you in your email to activate your account.

Please refer to the help file titled Email Verification Help for more information.